Everyone's circumstances are different.
Sometimes a health condition, disability, bereavement, financial difficulty or another life event can make dealing with financial products more difficult.
If you need additional help when using 50Life, please tell us.
Reasons someone may need extra support
You may find additional support useful because of:
- A physical health condition
- A mental health condition
- A disability
- Hearing or sight difficulties
- Bereavement
- Financial difficulties
- Low confidence using online services
- Difficulty understanding financial information
- English not being your first language
- Another personal circumstance affecting your ability to use the service
You do not need to fit into a particular category to ask for help.
How we can help
Depending on what you need, we may be able to:
- Explain information more clearly
- Give you more time
- Communicate in a way that is easier for you
- Help you understand who you are being introduced to
- Help identify the correct company to contact
- Provide information in another reasonable format
If your enquiry has been passed to a protection adviser, you can also tell the adviser that you require additional support.
Someone helping you
If you would like a trusted family member, friend or another person to help you communicate with us, please tell us.
We may need your permission before discussing personal information with another person.
Sensitive information
Please only provide information about a vulnerability or personal circumstance where it is relevant to the support you need.
We will handle personal information in accordance with our Privacy Policy.
Contact us
If you need additional support, contact us using the details on our Contact Us page.
We will do our best to make the service easier for you to use.